Our Limited Warranty and Warranty Period
Lauritzen’s warranty obligations are limited to the terms set forth as follows: Lauritzen, Inc. (“Lauritzen”) warrants their products to be free from defects in material and workmanship under normal and intended use for a period of 5 years from the date of your purchase. If a defect exists, at its option Lauritzen will either 1) repair the product at no charge using new or refurbished parts 2) exchange the product with a product that is new or which has been manufactured from new or serviceable used parts and is as least functionally equivalent to the original product 3) refund the purchase price of the product.
A replacement product/part assumes the remaining warranty of the original product or 1 year from the date of replacement or repair, whichever provides longer coverage for you. When a product or part is exchanged, any replacement item becomes your property and the replaced item becomes Lauritzen’s property. When a refund is given, your product becomes Lauritzen’s property.
To request warranty service, contact Lauritzen for more information regarding customer support for your equipment. Once Lauritzen determines that a repair or replacement is required, Lauritzen will issue a Return Order Number to use when returning product to Lauritzen. Product returned to Lauritzen must be properly packaged equivalent to the original packaging and sent, with the postage charges prepaid via a shipping method that provides for tracking of your package, to the address provided when you received your Return Order Number.
What Our Limited Warranty Does Not Cover
We offer this limited warranty only when the product is used by the original end-user customer for which the equipment was purchased. We offer no other warranty. Additionally, while our warranty is excellent, there are other limits to it. We offer NO WARRANTY in cases of damage in transit, inadequate care or neglect, abuse, abnormal use, misuse, accidents, normal wear and tear, damage due to environmental or natural elements, failure to follow product instructions, immersion in water (except for products specifically identified by us in writing as intended for water use), battery leakage or improper installation, improper storage or maintenance of the products, or improper service or causes not arising out of defects in materials and workmanship.
Disclaimer of Other Warranties
THE EXPRESS WARRANTIES IN THE PRECEDING SECTION ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES. However, to the extent applicable law does not permit disclaimers of certain implied warranties, such warranties are limited to the warranty period identified above. Some states and countries do not allow limitations on how long an implied warranty lasts, so the above limitations may not apply to you.
Limitation on Damages
IN NO EVENT SHALL WE BE LIABLE FOR INCIDENTAL, COMPENSATORY, PUNITIVE, CONSEQUENTIAL, INDIRECT, AND SPECIAL OR OTHER DAMAGES. OUR AGGREGATE LIABILITY WITH RESPECT TO DEFECTIVE PRODUCTS IS LIMITED TO THE MONIES PAID TO US.
This warranty gives you specific legal rights, and you may also have other rights which vary based on state, province or country.
If you have a warranty claim or request, or any customer care questions, please contact us:
Lauritzen Inc: 650-938-0353 or via the web: www.lauritzen.biz/support.html